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Tenancy Fees

Before Tenancy

Set Up Fee

£102.00 per applicant

Referencing each applicant (identity, Right to Rent checks, financial credit checks, obtaining references from current or previous employers, landlords and any other relevant information to assess affordability) as well as contract negotiation (amending and agreeing terms).

Additional Tenant Fee

£102.00 per applicant

Processing the application, plus all associated paperwork and referencing

Guarantor Fee

£102.00 per applicant

Covering credit referencing and preparing a Deed of Guarantee as part of the tenancy agreement

Tenancy Fee 

£270.00 per property

Preparing the tenancy agreement and paperwork for the new tenancy

During Tenancy

Amendment Fee


Contract negotiation, amending terms and updating your tenancy agreement during your tenancy

Renewal Fee

£120.00 inc VAT

Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

End Of Tenancy

Check-out Fee

£120.00 to £180.00

Attending the property to undertake an updated Schedule of Condition based on the original inventory and negotiating the repayment of the security deposit(s)

Future Landlord Reference Fee

£24.00 per reference request

Collating information and preparing a reference for a future landlord or letting agent

Other Fees And Charges

Out Of Hours Services

£120.00 per hour plus any actual costs incurred

Where actions of the tenant results in the agent (or nominated contractor) attending the property, time to remedy the situation is charged at the prevailing rate

Unpaid Rent/Returned payments

Interest at 8% above Bank of England Base Rate from date due


Chasing Rent Arrears

£14.40 per letter/phone call


We have provided some important information for prospective Tenants. Should you wish to discuss any of the above, or have any further queries, please do not hesitate to contact us.


Renting can be a daunting process. It helps to have an understanding of how the process actually works, so that when the time comes, you know exactly what is necessary to secure that dream flat or house.

The following guide gives you a rough idea, from start to finish, of the lettings process. However if there is something that you are unsure of, please feel free to phone and speak to one of our lettings experts - we are here to help! Please be aware that this guide is specific to our Letting departments and some other letting agent’s processes may differ.


We advise, before you start your search for your ideal home, it is worth considering your requirements:

We recommend that you register your details with us when you start to look for property. Once you are registered we will keep you update with new properties and will contact you by your preferred method. Every time a new property is listed with us an e-mail is automatically sent to those applicants registered with matched requirements. As your search progresses you may wish to update your search requirements as they may vary.

Move in money needed

It is wise to consider before your move the funds that will be required. Before signing a tenancy agreement we will request one month’s rent in advance, a security deposit equal to six weeks rent and an administration fee. This is quite a lot of money to produce, you may therefore need to financially plan ahead.

Arranging property viewings

Once you find a property that matches your requirements, you are ready to book a viewing. You can simply phone our office to arrange a convenient time for a viewing or you can go online to our website and request a viewing by filling in the appropriate form.

Application Process

Once you have found the ideal property you need to complete the application process. Even though you have secured a property, the offer is subject to satisfactory references being completed. We recommend that you complete and return your applications forms to us as soon as possible in order that we can start the process.

You will be required to pay your administration fee at this stage to secure the property. The references are carried out by an independent company who will contact your employer to confirm your employment details and salary. They will also undertake a Landlord reference if you are currently in rented accommodation.

Tenancy Agreement

Until a tenancy agreement is signed, the tenancy proposed is not binding. Once the references are returned satisfactorily, we will then produce the tenancy agreement and forward a copy of this for your perusal giving you time to read over the terms and conditions and return to us before your agreed start date. 

Security Deposit

 An amount equivalent to 6 weeks rent is required as security against damage and dilapidations. At no time can these monies be used in payment for rent. This too is required prior to the commencement of the tenancy in the form of cleared funds. The deposit is held by Woolley & Wallis as Stakeholder.

Inventory, Check in and move date

A full Inventory & Schedule of Condition of the property will be carried out by an Independent clerk a day before you move in. The information will give details of the condition of the property (and contents if applicable), along with all relevant meter readings. You will have 5 working days in which to go through this once you have moved in, allowing you to make any amendments that you feel necessary before returning a signed copy to our office. A copy will then be forwarded to you for your records.


The rent is exclusive of water, gas, oil, electricity, council tax and any other telephone/broadband services (unless otherwise stated). The requested method of payment is by standing order, which is paid monthly in advance. The first payment is due on or before the commencement date of the tenancy in the form of cleared funds i.e. Bankers Draft, Transfer or Cash. Personal cheques must be received 10 working days prior to the commencement date of the tenancy to allow time for funds to clear.


The Gas, Electricity and Water Services are automatically transferred into your name at the commencement of the tenancy. Some utility providers may require a deposit if you have not previously had a supply in the UK in your name. We will automatically notify the relevant Council Tax Authorities of your occupation at the commencement of the tenancy. Telephone lines/internet connections and TV Licences are the responsibility of the tenant.


During the course of the tenancy the Landlord’s contents only are insured for forcible entry, theft and water/fire damage caused through a system fault or failure. You should insure your own belongings. You must also maintain a policy of insurance to provide a minimum of £2,500 of cover for accidental damage to the Landlord’s contents, furniture, fixtures and fittings at the Property as described in the inventory.

Returning your deposit

All of our deposits are registered and protected by the TDS (Tenancy Deposit Scheme), you will be issued with a deposit Certificate at the start of your tenancy. At the end of your tenancy, as a guideline, we are required to return the undisputed balance of your deposit to you within ten days of the undisputed amount being agreed.

Looking for a property? Register your details with us

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Contact Our Offices


Fordingbridge Office

Call us on 01425 655900

Romsey Office

Call us on 01794 512129

Salisbury Office

Call us on 01722 424535

Shaftesbury Office

Call us on 01747 852242